📜 TERMS & CONDITIONS

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  • 📜 TERMS & CONDITIONS

These Terms and Conditions govern the use of compassionvibes.shop and all transactions carried out through the website. By accessing or using the Site, you agree to be bound by these Terms.

1. Company Identification

Business Name: Compassion Viibes
Legal Form: EURL – French Company

20 rue du Ranelagh 75016 Paris France

SIRET : 790 554 513 00024

2. Scope of Application

These Terms apply to all visitors, users, and customers of the Site.
Any deviation must be expressly agreed in writing.

3. Product Information

  • Products are described as accurately as possible
  • Images are illustrative and non-contractual
  • Minor variations in color, size, texture, or positioning may occur
  • Availability may change without notice

We reserve the right to modify product offerings at any time.

4. Pricing & Taxes

  • Prices are displayed in [currency]
  • VAT is included unless stated otherwise
  • Shipping costs are shown at checkout
  • We reserve the right to correct pricing errors

If a pricing error occurs, customers will be contacted.

5. Orders & Contract Formation

  • Order becomes binding once payment is confirmed
  • Confirmation email is sent automatically
  • We reserve the right to refuse any order

6. Payment Terms

Accepted methods listed at checkout.
Payments are encrypted and processed by certified providers.

We never store full card data.

7. Promotional Codes

  • One code per order unless stated
  • Cannot be exchanged for cash
  • We may cancel promotions at any time

8. Shipping

Shipping details are described in our Shipping Policy.

9. Right of Withdrawal

EU consumers have 14 days to withdraw.
Details in our Returns & Refunds Policy.

10. Intellectual Property

All content belongs to [Your Business Name].
No reproduction or resale without written consent.

11. User Accounts

  • Customers responsible for credentials
  • Unauthorized use must be reported immediately
  • We may suspend accounts for misuse

12. Prohibited Use

Users must not:

  • Commit fraud
  • Upload harmful code
  • Abuse systems
  • Infringe rights

13. Liability Limitation

We are not liable for:

  • Indirect damages
  • Business losses
  • Website interruptions

14. Force Majeure

Including strikes, disasters, pandemics, transport failures, supplier breakdowns.

15. Severability

If a clause is invalid, others remain enforceable.

16. Governing Law

Law of [Country].

🚚 SHIPPING POLICY

Last updated: [DD/MM/YYYY]

Order Processing

Orders are produced and prepared within:

  • 1–5 business days

Production time may increase during peak seasons.

Shipping Methods

We work with professional carriers.

Carrier selection depends on destination.

Delivery Times (Estimates)

EU: 5–10 business days
Worldwide: 7–25 business days

These are estimates, not guarantees.

Shipping Costs

Displayed at checkout before payment.

Tracking

Tracking numbers provided when available.

Address Accuracy

Customers must provide correct address.

Reshipping due to wrong address may be charged.

Lost / Delayed Packages

If carrier confirms loss, we will investigate and propose replacement or refund.

Customs

International customers pay customs, VAT, duties.

❌ CANCELLATION POLICY

Last updated: [DD/MM/YYYY]

Orders can be canceled within 24 hours after purchase.

After production begins:

  • Cancellation not possible
  • Personalized items cannot be canceled

🍪 COOKIE POLICY

Last updated: [DD/MM/YYYY]

Types of Cookies

  • Strictly necessary
  • Preference cookies
  • Analytics cookies
  • Advertising cookies

Purposes

  • Remember cart
  • Save language
  • Traffic analysis
  • Marketing

Cookie banner allows acceptance or refusal.

Third-Party Cookies

Google Analytics, Meta Pixel, etc.

Control

Browser settings allow deletion.

⚖ LEGAL NOTICE / IMPRINT

Business Name: [Your Business Name]
Legal Form: [ ]
Address: [ ]
Email: [ ]
VAT Number: [ ]

Hosting Provider: [ ]
Host Address: [ ]

♿ ACCESSIBILITY STATEMENT

We strive to comply with WCAG 2.1 standards.

We regularly review:

  • Contrast
  • Font size
  • Keyboard navigation
  • Screen reader compatibility

If issues arise, contact us.

🛡 WARRANTY POLICY

We guarantee items are free from defects at delivery.

Warranty excludes:

Products are covered by EU legal conformity warranty.

  • Normal wear
  • Misuse
  • Washing damage
  • Accidents

Claims require photos.

🌱 SUSTAINABILITY POLICY

We commit to:

  • Responsible sourcing
  • Print-on-demand production
  • Waste reduction
  • Recyclable packaging where possible

🧾 FAQ (Legal & Orders)

Do you store card details?
No.

Can I change address after order?
Only before production begins.

Do you offer wholesale?
Contact us.

Are your products authentic?
Yes.

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