📦 Returns, Refunds & Exchanges Policy

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Last updated: 02/04/2026

We want you to be fully satisfied with your purchase. If for any reason you are not, the following policy explains your rights and our procedures regarding returns, refunds, exchanges, and cancellations, in accordance with European Union consumer protection laws.

🔁 Right of Withdrawal (EU Consumers)

In accordance with EU law, you have the right to withdraw from your purchase within 14 calendar days without giving any reason.

The withdrawal period expires 14 days after the day you receive the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (email or contact form).

✅ Conditions of Return

You may return or exchange an item if:

  • The return request is made within 14 days of delivery
  • The item is unused, unworn, unwashed
  • The item is in original condition
  • The item is in its original packaging
  • All accessories, labels, and inserts are included

Returns that do not meet these conditions may be refused or partially refunded.

🚚 Return Shipping

  • Buyer is responsible for return shipping costs
  • Original shipping fees are non-refundable
  • We recommend using a tracked shipping service
  • We are not responsible for lost return packages

📉 Loss of Value

The buyer is responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the item.

If an item is returned damaged, used, incomplete, or not in original condition, a partial refund may be issued.

💰 Refunds

Once we receive and inspect the returned item:

  • You will be notified of approval or rejection
  • If approved, refund is issued to the original payment method
  • Refund processing time: 3–10 business days
  • Banks/payment providers may take additional time

Refunds cover the product price only (not original shipping).

🔄 Exchanges

We offer exchanges when:

  • The item is defective or damaged
  • The wrong item was received
  • Size or variant change (subject to stock)

Buyer is responsible for return shipping.
Replacement item shipping may be charged unless the error is ours.

❌ Non-Returnable Items

The following items are not eligible for return or exchange:

  • Personalized or custom-made products
  • Print-on-demand items made specifically for you
  • Digital products or downloads
  • Gift cards
  • Items marked as final sale

(Except in case of defect or error)

🛠 Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect:

  • Contact us within 48 hours of delivery
  • Provide photos showing the issue

We will offer, at our discretion:

  • Replacement
  • Refund
  • Partial refund

Return shipping in these cases is covered by us.

🧾 Proof of Purchase

A receipt or order confirmation is required for all returns.

⏳ Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account
  • Contact your payment provider
  • Then contact us

📍 Return Address

Returns should only be sent after receiving confirmation and instructions from us.

Unapproved returns may not be processed.

📦 Packaging Responsibility

Please pack returned items carefully.
Damage caused by poor packaging may result in reduced refund.

⚖️ Fraud & Abuse

We reserve the right to refuse returns or refunds in cases of:

  • Excessive returns
  • Suspected abuse
  • Fraudulent activity

🌍 International Orders

Customers outside the EU may be subject to different rules.
Customs duties and taxes are non-refundable.

This policy complies with:

  • EU Consumer Rights Directive (2011/83/EU)
  • EU Omnibus Directive
  • EU Digital Content & Goods Directives

Your statutory rights are not affected by this policy.

📩 Contact Information

For all return, refund, or exchange requests:

Email: [email protected]
Website: www.compassionvibes.shop

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