This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from [yourdomain.com].
By placing an order, you agree to the terms described below.
📦 Order Processing Time
All orders are processed within:
1–5 business days
Processing time includes:
- Order verification
- Production (if applicable)
- Quality check
- Packaging
Processing times may be longer during:
- Holidays
- Sales events
- High order volume periods
Business days do not include weekends or public holidays.
🏭 Production Time (If Print-on-Demand or Made-to-Order)
Most products are produced only after your order is placed.
Typical production time:
2–7 business days
Production time is separate from shipping time.
🚛 Shipping Carriers
We ship using trusted third-party carriers such as:
- National postal services
- International courier companies
- Private logistics partners
Carrier selection depends on destination, package size, and service availability.
We do not guarantee a specific carrier.
⏱ Estimated Delivery Times
Delivery time estimates begin after production is completed.
European Union
5–10 business days
United Kingdom
5–10 business days
United States & Canada
7–15 business days
Rest of World
10–25 business days
Delivery times are estimates, not guarantees.
Customs inspections, weather conditions, strikes, or carrier delays may impact delivery.
💰 Shipping Costs
Shipping costs are calculated and displayed at checkout before payment.
Shipping fees depend on:
- Destination
- Weight
- Package dimensions
- Shipping method
We reserve the right to adjust shipping prices.
📍 Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
We are not responsible for:
- Incorrect addresses
- Missing apartment numbers
- Typographical errors
If an order is returned due to incorrect address:
- Buyer is responsible for reshipping cost
- Refunds may exclude shipping costs
🔄 Address Changes
Address changes are possible only before production begins.
Once production or shipping has started, address changes cannot be guaranteed.
📨 Tracking Information
When available, tracking numbers will be sent by email.
Tracking updates may take 24–72 hours to appear.
Some shipping methods may not include tracking.
📦 Split Shipments
Orders containing multiple items may be shipped in separate packages.
You may receive multiple tracking numbers.
No extra shipping cost is charged for split shipments.
🚚 Delivery Attempts
Carriers may attempt delivery multiple times.
If package is marked « undeliverable » or « unclaimed »:
- Buyer is responsible for reshipping costs
- Refunds may exclude shipping
📉 Delayed Shipments
If your order is delayed beyond estimated delivery time:
- Contact us at [[email protected]]
- We will investigate with the carrier
Delays caused by carriers, customs, or force majeure are outside our control.
📦 Lost Packages
A package is considered lost if:
- Tracking shows no movement for 20+ business days (international)
- Carrier confirms loss
If confirmed lost:
We may offer:
- Replacement
- Refund
Decision is at our discretion.
🛃 Customs, Duties & Taxes
International orders may be subject to:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
These charges are the responsibility of the buyer.
We have no control over these fees.
📬 Delivered but Not Received
If tracking shows “delivered”:
- We are not responsible for theft or loss
- Customer should contact carrier or local post office
We may assist with carrier investigation but cannot guarantee refund.
🔄 Returned to Sender
If a package is returned to us due to:
- Wrong address
- Refusal
- Unclaimed package
Buyer may choose:
- Reship (buyer pays shipping)
- Refund (excluding original shipping)
❌ Shipping Restrictions
We reserve the right to refuse shipment to certain destinations due to:
- Legal restrictions
- Carrier limitations
- Safety concerns
📦 Packaging
Items are securely packaged to prevent damage.
Minor packaging imperfections do not qualify for refunds.
⚖ Force Majeure
We are not responsible for shipping delays or failures caused by:
- Natural disasters
- Pandemics
- War
- Carrier strikes
- Government actions