This Cancellation Policy explains how and when an order placed on [yourdomain.com] may be canceled.
By placing an order, you agree to the terms below.
1. Right of Cancellation (Before Production)
Customers may request cancellation of an order within 24 hours after purchase, provided that:
- Production has not started
- The item is not already in fulfillment
If these conditions are met, the order may be canceled and refunded.
2. Print-on-Demand & Made-to-Order Products
Most of our products are produced only after an order is placed.
Once production has begun:
- Cancellation is no longer possible
- Order cannot be modified
- Order cannot be refunded
This applies especially to:
- Personalized items
- Custom designs
- Size-specific items
- Print-on-demand products
3. Personalized & Custom Items
Orders containing:
- Names
- Custom text
- Uploaded images
- Custom colors
- Special sizing
Cannot be canceled once production begins, even within 24 hours.
4. How to Request a Cancellation
Cancellation requests must be sent to & considered valid once you receive an answer from us validating it :
Email: 5050@compassionvibes
Include:
- Order number
- Full name
- Email used for order
Requests sent through social media or comments are not valid.
5. Confirmation of Cancellation
Cancellation is not valid until you receive written confirmation from us.
Submitting a request does not guarantee approval.
6. Refund Method
Approved cancellations are refunded to the original payment method.
Processing time: 3–10 business days.
7. Orders Already Shipped
If your order has already shipped:
- Cancellation is no longer possible
- You must follow our Returns & Refunds Policy
8. Partial Cancellations
If an order contains multiple items:
- Some items may be cancelable
- Others may already be in production
We will inform you accordingly.
9. Order Modifications vs Cancellation
Requests to:
- Change size
- Change color
- Change address
- Change personalization
Are treated as modification requests, not cancellations.
Modifications are possible only before production begins.
10. Seller-Initiated Cancellations
We reserve the right to cancel an order in cases of:
- Payment failure
- Stock unavailability
- Technical errors
- Suspected fraud
- Violation of Terms
In such cases, full refund will be issued.
11. Abuse & Excessive Cancellations
We reserve the right to:
- Limit cancellations
- Refuse future orders
- Close accounts
If repeated abuse is detected.
12. Legal Rights
This policy does not affect your statutory right of withdrawal under EU consumer law.
Please refer to our Returns & Refunds Policy for withdrawal rights.
13. Force Majeure
We are not responsible for inability to cancel orders due to events beyond our control, including system outages, supplier disruptions, or natural disasters.
14. Changes to Policy
We may update this policy at any time.
Updates will be posted on this page.