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❌ Cancellation Policy

Overview

This Cancellation Policy explains how and when an order placed on Compassionvibes.shop may be canceled.

By placing an order, you agree to the terms described below.

1. Right of Cancellation (Before Production)

Customers may request cancellation of an order within 24 hours after purchase, provided that:

  • Production has not started

  • The item is not already in fulfillment

If these conditions are met, the order may be canceled and refunded.

2. Print-on-Demand & Made-to-Order Products

Most of our products are produced only after an order is placed.

Once production has begun:

  • Cancellation is no longer possible

  • The order cannot be modified

  • The order cannot be refunded

This applies especially to:

  • Personalized items

  • Custom designs

  • Size-specific items

  • Print-on-demand products

3. Personalized & Custom Items

Orders containing:

  • Names

  • Custom text

  • Uploaded images

  • Custom colors

  • Special sizing

Cannot be canceled once production begins, even if the request is made within the initial 24 hours.

4. How to Request a Cancellation

Cancellation requests must be sent to us and are considered valid only once you receive confirmation from us.

Contact Email

5050@compassionvibes

Your request must include:

  • Order number

  • Full name

  • Email used for the order

Requests sent via social media messages or comments are not considered valid.

5. Confirmation of Cancellation

A cancellation request is not valid until you receive written confirmation from us.

Submitting a request does not guarantee approval.

6. Refund Method

Approved cancellations will be refunded to the original payment method used at checkout.

Refund Processing Time

3–10 business days

Banks or payment providers may require additional time to process refunds.

7. Orders Already Shipped

If your order has already been shipped:

  • Cancellation is no longer possible

  • You must follow our Returns & Refunds Policy

8. Partial Cancellations

If an order contains multiple items:

  • Some items may still be cancelable

  • Others may already be in production

We will inform you accordingly.

9. Order Modifications vs Cancellation

Requests to:

  • Change size

  • Change color

  • Change shipping address

  • Change personalization

are considered modification requests, not cancellations.

Modifications are possible only before production begins.

10. Seller-Initiated Cancellations

We reserve the right to cancel an order in cases of:

  • Payment failure

  • Stock unavailability

  • Technical errors

  • Suspected fraud

  • Violation of our Terms & Conditions

In these situations, a full refund will be issued.

11. Abuse & Excessive Cancellations

We reserve the right to:

  • Limit cancellation requests

  • Refuse future orders

  • Close customer accounts

if repeated abuse of the cancellation system is detected.

12. Legal Rights

This policy does not affect your statutory right of withdrawal under EU consumer law.

For more details, please refer to our Returns & Refunds Policy.

13. Force Majeure

We are not responsible for the inability to cancel orders due to events beyond our control, including:

  • System outages

  • Supplier disruptions

  • Natural disasters

  • Technical failures

14. Changes to This Policy

We may update this Cancellation Policy at any time.

Any updates will be published on this page.

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