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🚚 Shipping Policy

Overview

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from [yourdomain.com].

By placing an order, you agree to the terms described below.

📦 Order Processing Time

All orders are processed within:

1–5 business days

Processing time includes:

  • Order verification

  • Production (if applicable)

  • Quality check

  • Packaging

Processing times may be longer during:

  • Holidays

  • Sales events

  • High order volume periods

Business days do not include weekends or public holidays.

🏭 Production Time (Print-on-Demand or Made-to-Order)

Most products are produced after your order is placed.

Typical production time:

2–7 business days

Production time is separate from shipping time.

🚛 Shipping Carriers

We ship using trusted third-party carriers such as:

  • National postal services

  • International courier companies

  • Private logistics partners

Carrier selection depends on:

  • Destination

  • Package size

  • Service availability

We do not guarantee a specific carrier.

⏱ Estimated Delivery Times

Delivery time estimates begin after production is completed.

European Union

5–10 business days

United Kingdom

5–10 business days

United States & Canada

7–15 business days

Rest of World

10–25 business days

Delivery times are estimates, not guarantees.

Customs inspections, weather conditions, strikes, or carrier delays may impact delivery.

💰 Shipping Costs

Shipping costs are calculated and displayed at checkout before payment.

Shipping fees depend on:

  • Destination

  • Weight

  • Package dimensions

  • Shipping method

We reserve the right to adjust shipping prices.

📍 Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

We are not responsible for:

  • Incorrect addresses

  • Missing apartment numbers

  • Typographical errors

If an order is returned due to an incorrect address:

  • Buyer is responsible for reshipping costs

  • Refunds may exclude shipping fees

🔄 Address Changes

Address changes are possible only before production begins.

Once production or shipping has started, address changes cannot be guaranteed.

📨 Tracking Information

When available, tracking numbers will be sent by email.

Tracking updates may take 24–72 hours to appear.

Some shipping methods may not include tracking.

📦 Split Shipments

Orders containing multiple items may be shipped in separate packages.

You may receive multiple tracking numbers.

No additional shipping fees are charged for split shipments.

🚚 Delivery Attempts

Carriers may attempt delivery multiple times.

If a package is marked “undeliverable” or “unclaimed”:

  • Buyer is responsible for reshipping costs

  • Refunds may exclude shipping fees

📉 Delayed Shipments

If your order is delayed beyond the estimated delivery time:

Delays caused by carriers, customs, or force majeure are outside our control.

📦 Lost Packages

A package may be considered lost if:

  • Tracking shows no movement for 20+ business days (international)

  • The carrier confirms the package is lost

If confirmed lost, we may offer:

  • Replacement

  • Refund

The final decision is at our discretion.

🛃 Customs, Duties & Taxes

International orders may be subject to:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

These charges are the responsibility of the buyer.

We have no control over these fees.

📬 Delivered but Not Received

If tracking shows “Delivered”:

  • We are not responsible for theft or loss after delivery

  • Customers should contact the carrier or local post office

We may assist with a carrier investigation but cannot guarantee a refund.

🔄 Returned to Sender

If a package is returned due to:

  • Wrong address

  • Refusal of delivery

  • Unclaimed package

The buyer may choose:

  • Reshipment (buyer pays shipping)

  • Refund (excluding original shipping costs)

❌ Shipping Restrictions

We reserve the right to refuse shipment to certain destinations due to:

  • Legal restrictions

  • Carrier limitations

  • Safety concerns

📦 Packaging

All items are securely packaged to prevent damage during transport.

Minor packaging imperfections do not qualify for refunds.

⚖ Force Majeure

We are not responsible for shipping delays or failures caused by events beyond our control, including:

  • Natural disasters

  • Pandemics

  • War or political instability

  • Carrier strikes

  • Government actions

All Category