📜 Terms & Conditions
Welcome to compassionvibes.shop.
These Terms & Conditions govern the use of our website and all transactions made through it. By accessing or using this website, you agree to comply with these Terms.
1. Company Identification
Business Name: Compassion Viibes
Legal Form: EURL – French Company
Address:
20 rue du Ranelagh
75016 Paris
France
SIRET: 790 554 513 00024
2. Scope of Application
These Terms apply to all visitors, users, and customers of the website.
Any deviation from these Terms must be expressly agreed upon in writing.
3. Product Information
We strive to provide accurate descriptions of our products.
However:
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Product images are illustrative and non-contractual
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Minor variations in color, size, texture, or positioning may occur
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Product availability may change without prior notice
We reserve the right to modify or discontinue products at any time.
4. Pricing & Taxes
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Prices are displayed in [currency]
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VAT is included unless otherwise specified
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Shipping costs are displayed at checkout
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We reserve the right to correct pricing errors
If a pricing error occurs, customers will be contacted before order processing.
5. Orders & Contract Formation
An order becomes binding once payment has been confirmed.
After purchase:
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A confirmation email is sent automatically
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We reserve the right to refuse or cancel any order
6. Payment Terms
Accepted payment methods are displayed at checkout.
All payments are:
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Encrypted
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Processed by certified payment providers
We never store full card details.
7. Promotional Codes
Unless otherwise stated:
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Only one promo code per order
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Codes cannot be exchanged for cash
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We may modify or cancel promotions at any time
8. Shipping
Shipping terms are described in our Shipping Policy below.
9. Right of Withdrawal
Consumers in the European Union benefit from a 14-day withdrawal period.
Details are available in our Returns & Refunds Policy.
10. Intellectual Property
All content on this website including:
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Text
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Images
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Designs
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Logos
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Product graphics
belongs to Compassion Viibes.
No reproduction, distribution, or resale is permitted without written consent.
11. User Accounts
Customers are responsible for keeping their account credentials confidential.
Users must:
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Immediately report unauthorized access
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Use accounts lawfully
We reserve the right to suspend accounts in case of misuse.
12. Prohibited Use
Users must not:
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Commit fraud
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Upload malicious or harmful code
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Abuse or overload systems
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Infringe intellectual property rights
13. Limitation of Liability
We shall not be liable for:
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Indirect damages
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Loss of business or profits
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Website interruptions or technical failures
14. Force Majeure
We are not responsible for delays caused by events beyond our control, including:
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Strikes
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Natural disasters
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Pandemics
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Transport disruptions
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Supplier failures
15. Severability
If any provision of these Terms is deemed invalid, the remaining provisions remain fully enforceable.
16. Governing Law
These Terms are governed by the laws of [Country].
🚚 Shipping Policy
Last updated: 01/03/2026
Order Processing
Orders are produced and prepared within:
1–5 business days
Production time may increase during high-demand periods or holidays.
Shipping Methods
We work with professional logistics carriers.
The shipping carrier may vary depending on destination and logistics availability.
Estimated Delivery Times
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European Union: 5–10 business days
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Worldwide: 7–25 business days
These delivery times are estimates and not guarantees.
Shipping Costs
Shipping costs are displayed at checkout before payment.
Tracking
When available, customers receive a tracking number once the order ships.
Address Accuracy
Customers must ensure their shipping address is correct.
If a package must be resent due to an incorrect address, additional shipping fees may apply.
Lost or Delayed Packages
If a carrier confirms that a package has been lost, we will investigate and offer either:
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A replacement, or
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A refund
Customs Duties
International customers are responsible for:
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Customs duties
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Import VAT
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Local taxes
❌ Cancellation Policy
Last updated: 01/03/2026
Orders may be canceled within 24 hours of purchase.
Once production begins:
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Orders cannot be canceled
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Personalized items cannot be canceled
🍪 Cookie Policy
Last updated: 01/03/2026
Types of Cookies
We use the following categories of cookies:
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Strictly necessary cookies
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Preference cookies
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Analytics cookies
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Advertising cookies
Purpose of Cookies
Cookies help us to:
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Remember items in your cart
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Save language and preferences
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Analyze website traffic
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Improve marketing performance
Consent
Visitors can accept or refuse cookies via our cookie banner.
Third-Party Cookies
We may use third-party services such as:
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Google Analytics
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Meta Pixel
Managing Cookies
Users can delete or block cookies through browser settings.
♿ Accessibility Statement
We strive to comply with WCAG 2.1 accessibility standards.
Our website is regularly reviewed for:
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Color contrast
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Readable font sizes
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Keyboard navigation
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Screen reader compatibility
If you encounter accessibility issues, please contact us.
🛡 Warranty Policy
All products are guaranteed to be free from defects at the time of delivery.
Products are covered by the EU legal conformity warranty.
The warranty does not cover:
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Normal wear and tear
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Misuse
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Damage caused by washing
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Accidents or external damage
Warranty claims may require photographic evidence.
🌱 Sustainability Policy
We are committed to responsible practices including:
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Responsible sourcing
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Print-on-demand production
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Waste reduction
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Recyclable packaging when possible
🧾 FAQ (Legal & Orders)
Do you store card details?
No. Payment data is processed securely by certified payment providers.
Can I change my shipping address?
Yes, only before production begins.
Do you offer wholesale?
Please contact us for wholesale inquiries.
Are your products authentic?
Yes. All products sold are genuine and produced with care.